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Ivrnet Inc.

Location: Calgary, Alberta Sector: Technology .
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Ivrnet is a software provider with a uniquely deep understanding of voice and cloud based applications, solving business problems through improved communication and automation. Using Ivrnet saves time, reduces costs, and drives revenue. They overlay voice and cloud networks with powerful tools to enhance operating efficiency and, simultaneously, to improve the quality of customer experience.

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MG cp Summary

Drive – Drive is the tenacious moving forward and solving of client business problems.

Unity – Unity is a commitment to the work, the customer, the job, and the team.

Clarity – Clarity is being Bold, Blunt, and Brief.  Clarity is ensuring that our clients fully understand the truth.

Adaptability – Adaptability is dealing with changing situations.  Adaptability is being open to change, being prepared for change, and navigating change.

Elegance – Elegance is the simplest and most efficient solution to a problem.

Ubiquitous Technologies – The most common way people communicate is still with the human voice. Many technologies supplement voice, but none replace it. Hence, the phone is central to optimizing the user benefits of our products and services.

Adapt to User – We conduct business the way customers want it, when they want it, and how they want it. Customers shouldn’t need to invest in new technology to benefit from our products and services. We build our applications into our customers’ existing communications network, recognizing that voice applications must work in conjunction with the fax, email, text, the Internet and the printed word. We incorporate continuous improvement in small increments so that our applications are not disruptive to our customers’ daily business operations.

No new skills are required – People are overburdened by the pace of change and complexity of technology. Every new learning requirement is a roadblock to the effective use of technology and the full realization of its promise. We make using our technology intuitive and as easy as using the phone.

Instant gratification – We work to ensure that all transactions and interactions using our products and services result in a complete real-time resolution for the user. Calling to book a furnace inspection, for example, is confirmed in real time; the transaction is dealt with and completed in a single interaction as opposed to waiting for a call-back to confirm or reschedule the appointment.

  • SMS aggregation, SMS processing and integrated Web applications for selling and managing all aspects of advertising content and campaigns
  • Easily scalable and modularly designed Ruby-on-Rails based SaaS Business management and payment processing software program
  • Fully Secure Payment Card Industry (“PCI”) standard credit card payment processing
  • Computer Telephony Integration (“CTI”) -Fully automated & intelligent Telephony & Web based information dissemination and collection communications tools utilizing IVR, DTMF, Geomatics and Biometrics technologies with full reporting suite feature-sets

David Snell, President and CEO David L. Snell is a professional engineer with a B.Sc. and M.Sc. in Electrical Engineering from University of Alberta. Prior to its amalgamation with Ivrnet Inc, Mr. Snell was the President and CEO of HMC Internet Solutions. He is a founder and former Vice Chairman and CEO of Electronics Manufacturing Group (EMG) from 1996 to 2001. Prior to forming EMG, Snell was Vice President of Production and a director at Wi-LAN Inc, a TSX-listed research and design firm in the wireless data communications industry, and was Vice President at Cell-Loc Inc, a TSX listed wireless location company.  In addition to these roles Mr. Snell has been a director and advisor to several public and private technology companies.  He has been recognized by Profit Magazine for creating one of Canada’s fastest growing start-ups, and by Alberta Venture Magazine for creating one of Alberta’s fastest growing companies. He was also a finalist for Entrepreneur Of The Year.

 

Jason Hansen, Director – Program Management Jason Hansen began his IT career with ITSportsNet, a sports management software platform, in 2003 after graduating from the Information Technology Institute in 2001.  Jason was also the primary web developer on the Accrisoft Freedom platform, building and supporting hundreds of custom web sites for ITSportsNet customers.  ITSportsNet was acquired in March 2011 by Ivrnet Inc, where over the years Jason assumed the roles of Web Site Projects Manager, Program Manager and Client Care Manager and then in May 2014 Jason accepted the role of Director of Program Management.

 

Louise Challes, Vice President Administration Louise Challes is a dedicated and technically skilled business professional with a versatile background and leadership skill set that spanned various industries from Condominium Management, Property Management and Community Management. She was responsible for monitoring, directing, communicating and taking a lead role in evaluating ongoing operations, staff performance, customer service delivery, budget control reporting, and delivering value.  Louise co-authored “Ten Secrets to Surviving Life in a Condominium” with Bernie Winter.

 

Maurice Reaume, Controller and Corporate Secretary A chartered Professional Accountant with over twenty years’ experience in public accounting and private industry.  Maurice is responsible for all aspects of the accounting process as well as the preparation and analysis of interim and yearend financial statements. Maurice obtained her Chartered Accountant designation in 1996 and graduated with Distinction from the University of Alberta Faculty of Business with a Bachelor of Commerce degree and achieved Dean’s List in 1993.